The packages have been arriving at such a steady pace that now her yard is stacked with parcels reaching chest height. It’s gotten so extreme that she can’t even park her car in the driveway anymore.
The chaos has been linked to a Chinese-based Amazon seller named Liusandedian. They sell imitation leather car seat covers that don’t seem to fit the vehicles they’re advertised for. As a result, unhappy customers have been returning the items but not to China.
Instead of going back to the seller overseas, the returned seat covers have been landing right at Kay’s front door in California.
The mountain of packages has become such a huge issue that when Kay returns home, she sometimes can’t even help her 88-year-old mother reach the front door without clearing a path through the towering boxes first.
“Every time I was absolutely assured this will stop.” she told ABC 7. “‘You won’t get any more of these packages, you’ll hear from us in 24, 48 hours.'”
Frustrated by the situation, she asked the company “Why is it my responsibility to get rid of this, when your seller is not following your rules, Amazon?” pointing out that Liusandedian appeared to be ignoring Amazon’s own policies.
But Liusandedian, which doesn’t seem to have much of a presence online beyond its Amazon listings, appears to have avoided the rules by using Kay’s home address as its return location.
“We’d like to thank ABC 7 for bringing this to our attention. We’ve apologized to the customer and are working directly with her to pick up any packages while taking steps to permanently resolve this issue.” the company told the news outlet.