A restaurant in Sydney has apologised after a dead rat appeared to be served to one of its customers.
Tatsuya West Ryde, which specialises in Japanese cuisine, was recently forced to apologise when a Google reviewer under the name ‘DO’ complained of the unwanted rodent she’d discovered in her side salad.
The woman alleged to have found it while enjoying her Katsudon meal (a bowl of rice topped with a deep-fried breaded pork cutlet, egg, vegetables, and condiments).
“I’d eaten half of [the salad] at this point. Just absolutely revolting and unacceptable,” she wrote. “Everyone who was present at the time, stood up and left the restaurant.”
The restaurant has apologised (9 News)
Her friend, posting as ‘JH’, produced a one-star review for Tatsuya, despite suggesting they didn’t even deserve that after ‘what happened today’.
“My pregnant friend and I were having their lunch set today and in her small salad was a disgusting feral dead rat that was underneath the salad,” revealed JH, who was also revolted by the fact Tatsuya allegedly continued to serve its customers while all the commotion was going on.
Similar articles to this
Disney holidaymakers spot booking hack that could save families over £4,000 at Disneyland and Disney World
Insane side by side photos of woman show alarming effect of eating too many carrots
Man suffers horrific injuries after jacked 6ft kangaroo puts him in headlock and batters him
Zookeeper mauled to death by rare tiger after making vital ‘mistake’ while feeding it
Tragic warning given to man who went missing and feared dead after being dragged away by shark
Body found after horrifying footage showed man being dragged away by shark in Mediterranean
Swimmer missing and feared dead after horrifying video showed them being dragged away by shark in Mediterranean
Worrying truth behind flushing animal poo down the toilet as vet warned pet owners against it
Doctor solves mystery of why we don’t see white dog poo on the ground anymore
Rare footage of giant ‘eerie’ underwater creature leaves people ‘absolutely terrified’ of deep sea
British military simulated a Russian missile strike on UK and results ‘weren’t pretty’
Vatican announces new ban for people visiting Pope Francis’ body following ‘outrageous’ behaviour
Why world’s richest actor you won’t have heard of rarely acts now despite making major fortune
Man ‘solves clicking jaw issue’ he’s had for five years using ChatGPT in seconds
Sobering simulation shows true impact smoking and vaping for one month has on your lungs
Government approves £50,000,000 experiment to dim the sun
Lad, 25, explains why he ‘can’t see’ court overruling bookies who refused to pay out £274,000 bet
Man realises he’s accidentally bought his own stolen car back after going for exact same model
Man who went on 2,000 person nude cruise answers questions ‘everyone wants to know’
One major question remains unanswered following tragic plane crash killing Poland’s president and 95 others
Disney holidaymakers spot booking hack that could save families over £4,000 at Disneyland and Disney World
Insane side by side photos of woman show alarming effect of eating too many carrots
DO’s husband Daniel Kim shared on Google too: “My wife’s salad had a rat in it. Absolutely disgusting.”
Looking to squash the drama, Tatsuya directly responded to the online feedback by saying it ‘sincerely’ apologised for its horrendous mistake.
(Daniel Kim / Google Reviews)
“The issue originated from a delivered salad box which we are currently investigating with our supplier and local food authorities,” they noted. “We are taking all necessary steps to prevent such incidents and appreciate your understanding.”
For 9 News, the restaurant’s owner reiterated that an investigation was in motion.
“Google reviews are based on personal opinions, not verified facts,” they commented. “An incident did occur, and the cause is currently under investigation. We have responded to the incident appropriately and are continuing to follow up with additional measures.”
Responding on Google Reviews, the restaurant said: “We are treating this matter with the utmost seriousness. Immediately following the incident, we:
– Voluntarily reported the issue to the NSW Food Authority and the City of Ryde
– Quarantined all related ingredients for investigation
– Engaged professional pest control services for a full-site inspection and treatment
– Closed the restaurant this afternoon for a thorough deep cleaning
– Retrained all staff on food inspection and handling protocols
– Initiated an internal reviews of our supply chain and food safety procedures
“We recognise that words alone are not enough. Our responsibility now is to act decisively, improve our standards, and rebuild the trust that this community has placed in us. That is what we are committed to-openly, sincerely, and with lasting improvements.
“We offer our heartfelt apology to the customer involved and to everyone affected. At Tatsuya, we hold ourselves to high standards. When we fall short, we take it seriously, and we are committed to doing better.
“Thank you for your patience and understanding.”